FAQ
❓ Frequently Asked Questions
🏢 Store & Support Information
Store operated by:
Xiangyang Youju Network Technology Co., Ltd.
Customer Service Email:
service@ivorenae.com
Have a question about your order, checkout, payment, or return? Find quick answers below.
🛒 How Do I Place an Order?
Shopping with Ivorenae™ is simple:
1. Choose your product and preferred options.
2. Click “Add to Cart.”
3. Review your cart and select “Checkout.”
4. Enter your contact and shipping information.
5. Apply a discount code, if available.
6. Select your available payment method.
7. Review your order and complete payment.
Once your order is successfully placed, you will receive an order confirmation email with your order number and purchase details.
✅ How Do I Know My Order Was Successful?
After checkout, you should receive an order confirmation email containing:
✔ Your Order Number
✔ Items purchased
✔ Shipping information
✔ Order details
If you do not receive a confirmation, contact:
🛍️ How Do I Add Products to My Cart?
Choose the product you would like to purchase, select any available options, and click:
“Add to Cart”
From your cart, you can:
✔ Increase or decrease quantity
✔ Remove products
✔ Continue shopping
✔ Proceed to checkout
🔄 Can I Change an Item or Quantity?
If your order has not entered processing or shipping, we may be able to help make changes.
Please contact us as soon as possible at:
Once an order has already been processed or shipped, changes may no longer be possible.
❌ Can I Cancel My Order?
Cancellation requests should be submitted before the order is processed or shipped.
If eligible, your cancellation will be handled according to our Return & Refund Policy.
Contact:
📦 What If Something Is Missing or Incorrect?
Please inspect your package after delivery.
If you receive a wrong item, missing item, or incomplete order, contact our support team and include:
✔ Your Order Number
✔ A brief description of the issue
✔ Clear photos of the item or package, when applicable
We will review the information and help provide an appropriate solution.
💳 What Payment Methods Can I Use?
Available payment methods will be shown during checkout and may include major credit or debit cards, PayPal, and other supported payment options.
Availability may vary depending on your location and checkout settings.
🅿️ How Do I Pay With PayPal?
If PayPal is available at checkout:
1. Add your products to the cart.
2. Proceed to checkout.
3. Select PayPal as your payment method.
4. Follow the instructions provided by PayPal to complete your payment.
Always check that your billing and shipping information is correct before confirming the order.
🎟️ How Do I Use a Discount Code?
During checkout, locate the Discount Code field.
Enter your promotional code and select “Apply.”
Make sure the discount appears in your order total before completing payment.
Some discounts may have eligibility requirements or expiration dates.
🔒 Is Online Ordering Secure?
We use secure checkout technology and trusted payment providers to help protect customer information during checkout.
Payment information is handled through secure payment systems, and sensitive transaction data is encrypted during transmission.
For more details, please review our Privacy Policy and Payment Policy.
🔐 Is My Personal Information Private?
We take customer privacy seriously.
Personal information is handled according to our Privacy Policy and is used for purposes such as:
✔ Processing orders
✔ Shipping purchases
✔ Customer support
✔ Website operations
✔ Services you choose to receive
We do not sell personal information simply for unrelated third-party use.
↩️ What Is Your Return & Exchange Policy?
Eligible returns are handled according to our Return & Refund Policy.
Before sending anything back, contact:
Our support team will provide the appropriate return instructions.
Please do not send products back without contacting us first.
📦 How Do I Return an Item?
To begin a return:
1. Contact service@ivorenae.com
2. Provide your Order Number
3. Explain the reason for the return
4. Wait for return instructions before shipping the item
This helps us process your request more accurately.
🚚 How Can I Track My Order?
Once your package has shipped, you will receive a shipping confirmation email with tracking information.
Use the provided tracking number to follow your delivery status.
🌐 Which Browsers Work Best?
For the best shopping experience, we recommend using an updated version of:
✔ Google Chrome
✔ Safari
✔ Firefox
✔ Microsoft Edge
💬 Still Need Help?
For questions about orders, products, shipping, payments, returns, or checkout, contact our customer service team:
Store operated by:
Xiangyang Youju Network Technology Co., Ltd.
🌿 Ivorenae™
Thoughtful kitchen essentials for simpler, warmer everyday living.