Term of Service
📜 Terms of Service
🏢 Store Information
Store operated by:
Xiangyang Youju Network Technology Co., Ltd.
Brand: Ivorenae™
Customer Service Email:
service@ivorenae.com
Welcome to Ivorenae™. These Terms of Service explain the rules and conditions that apply when you visit our website, purchase products, or use any services provided through our online store.
By accessing this website or placing an order, you agree to the terms outlined below.
🛍️ 1. Shopping With Us
Our online store provides kitchenware, cooking accessories, serving essentials, home organization products, and other household goods.
By using this website, you confirm that you are legally permitted to make purchases in your location or have the necessary permission from a parent or legal guardian.
You agree not to use our website, products, or services for any illegal, fraudulent, or unauthorized purpose.
Any misuse of the website may result in restricted or terminated access.
💳 2. Orders, Billing & Payment
When placing an order, you agree to provide accurate, complete, and current information, including your:
✔ Name
✔ Email address
✔ Billing information
✔ Shipping address
✔ Other information required to process your order
Payments are processed through available third-party payment providers.
Sensitive payment information is transmitted using secure payment systems provided by our payment partners.
We reserve the right to review, limit, decline, or cancel an order when reasonably necessary, including orders that appear fraudulent, duplicated, unusually large, or intended for unauthorized resale.
If an order is changed or cancelled by us, we may contact you using the information provided during checkout.
🍳 3. Product Information
We aim to present our products, images, descriptions, colors, specifications, and pricing as accurately as reasonably possible.
However, product appearance may vary slightly depending on:
✔ Screen and device settings
✔ Lighting conditions
✔ Manufacturing variations
✔ Natural material patterns or finishes
Product availability, pricing, specifications, promotions, and descriptions may be updated when necessary.
Certain products may also be available in limited quantities.
💰 4. Pricing & Availability
Product prices may change without prior notice.
Promotional prices, discounts, bundles, and special offers may be available for limited periods or while inventory is available.
We may:
✔ Adjust product prices
✔ Introduce or discontinue products
✔ Limit purchase quantities
✔ Modify promotions or available services
Where an obvious pricing or listing error occurs, we reserve the right to correct the information and take appropriate action regarding affected orders.
📦 5. Shipping, Returns & Cancellations
Shipping times shown on our website are estimates and may vary due to destination, carrier schedules, customs processing, holidays, weather, or other circumstances outside our reasonable control.
Returns, refunds, exchanges, and cancellations are handled according to our Return & Refund Policy.
Please review the applicable policy before completing your purchase.
For assistance, contact:
🔒 6. Website & Account Security
You are responsible for maintaining the confidentiality of your account information and login credentials.
You must not attempt to:
✖ Introduce viruses or malicious code
✖ Interfere with website security
✖ Access restricted systems without authorization
✖ Collect customer information without permission
✖ Use automated systems to abuse our services
Activities that threaten the security or operation of the website may result in immediate restriction of access.
🧰 7. Third-Party Services & Tools
Our website may use or provide access to third-party services, payment systems, applications, links, or tools.
These services may operate under their own terms and privacy policies.
We do not control every third-party service and recommend reviewing the relevant provider's policies before using external tools or websites.
Our store is powered by Shopify, which provides the e-commerce platform used to operate the online store. Shopify allows merchants to publish Terms of Service and other store policies through its platform.
🌐 8. External Links
Some pages may contain links to websites or resources operated by third parties.
Accessing an external website is at your own discretion.
We are not responsible for third-party:
✔ Website content
✔ Products or services
✔ Privacy practices
✔ Security practices
✔ Independent policies
Questions concerning a third-party product or service should generally be directed to that provider.
©️ 9. Intellectual Property
Unless otherwise stated, website content including:
Text · Product descriptions · Graphics · Branding · Logos · Photography · Page designs
is owned by or licensed for use by Ivorenae™ and its authorized partners.
You may not reproduce, copy, distribute, resell, modify, or commercially exploit website content without appropriate authorization.
🔄 10. Website Changes & Availability
We may update, modify, suspend, or discontinue certain website features, products, services, or content when reasonably necessary.
We work to maintain accurate and accessible website information, but occasional technical errors, interruptions, outdated information, or temporary availability issues may occur.
Where we identify an error, we may correct or update the relevant information.
⚠️ 11. Prohibited Use
You may not use this website to:
✖ Violate applicable laws or regulations
✖ Infringe intellectual property rights
✖ Transmit malicious software
✖ Submit deceptive or fraudulent information
✖ Harass or harm another person
✖ Attempt unauthorized access to systems
✖ Spam, phish, scrape, or misuse website services
Serious violations may result in suspension or termination of access.
🛡️ 12. Limitation of Service
Our website and online services are provided on an “as available” basis.
While we aim to provide a reliable shopping experience, we cannot guarantee that website access will always be uninterrupted or completely free from technical errors.
Nothing in these Terms is intended to exclude rights or protections that cannot legally be excluded under applicable consumer protection laws. Shopify also notes that merchants must comply with consumer protection requirements applicable to their business and customers.
📑 13. Updates to These Terms
We may revise these Terms of Service when our website, products, services, business practices, or applicable requirements change.
The latest version will be published on this page.
Your continued use of the website after updated terms are posted indicates acceptance of the revised Terms, to the extent permitted by applicable law.
⚖️ 14. Governing Terms
These Terms will be interpreted in accordance with the applicable laws and regulations relevant to the store operator and the transaction, while respecting any mandatory consumer protection rights that may apply in the customer's jurisdiction.
💬 Questions About These Terms?
For questions regarding these Terms of Service, your order, or our store policies, please contact:
Store operated by:
Xiangyang Youju Network Technology Co., Ltd.
🌿 Ivorenae™
Thoughtful kitchen essentials for warmer, simpler everyday living.