Terms Of Purchase
🛒 Terms of Purchase
🏢 Store Information
Store operated by:
Xiangyang Youju Network Technology Co., Ltd.
Brand: Ivorenae™
Customer Service Email:
service@ivorenae.com
These Terms of Purchase apply when you purchase products through our online store.
By placing an order, you agree to these Terms of Purchase together with our applicable Terms of Use, Privacy Policy, Shipping Policy, and Return & Refund Policy.
✅ 1. Who Can Place an Order
By purchasing from our store, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction.
You agree to use our products and services in accordance with applicable laws and regulations.
You are also responsible for providing accurate information when placing your order.
🛍️ 2. Placing & Processing Orders
After you submit an order, we may review it before processing.
In certain circumstances, an order may be modified, declined, or cancelled, including when:
✔ A product becomes unavailable
✔ An incorrect price or product detail was displayed
✔ Payment cannot be successfully verified
✔ An order appears unusual or potentially fraudulent
✔ Shipping to the selected destination is unavailable
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
💳 3. Pricing & Payment
We aim to keep product prices and promotional information accurate.
However, occasional pricing or listing errors may occur.
If an obvious pricing error affects your order, we may contact you before completing the transaction or cancel the affected item and issue an applicable refund.
Prices, promotions, bundles, and product availability may change when necessary.
The price displayed and accepted during checkout will generally apply to your purchase, subject to correction of obvious errors where permitted by law.
🍳 4. Product Information
We make reasonable efforts to present product:
Images · Colors · Materials · Features · Descriptions · Specifications
as accurately as possible.
Please note that the actual appearance of a product may vary slightly because of:
✔ Screen or device settings
✔ Lighting conditions
✔ Natural material variations
✔ Manufacturing differences
For products made with wood grain, natural textures, or similar materials, individual patterns and tones may naturally vary.
📦 5. Product Availability
Product availability can change quickly.
An item shown as available when you place an order may occasionally become unavailable before fulfillment is completed.
If this happens, we may:
✔ Contact you with an update
✔ Remove the unavailable item from your order
✔ Offer an appropriate alternative when available
✔ Issue a refund for the cancelled item
🚚 6. Shipping & Delivery
Estimated delivery times are provided for reference and may vary depending on:
Destination · Carrier availability · Customs processing · Weather · Holidays · Transportation delays
For detailed processing and delivery information, please review our Shipping Policy.
Delivery estimates are not guaranteed unless specifically stated otherwise.
🌎 7. International Orders, Taxes & Duties
Depending on your destination, an international shipment may be subject to:
✔ Import taxes
✔ Customs duties
✔ VAT or similar taxes
✔ Local handling or clearance charges
Where these amounts are not collected during checkout, they may be assessed by the destination country or carrier.
Customers are responsible for understanding any import requirements that apply to their destination unless otherwise stated.
🧾 8. Order Information
Please make sure the information submitted during checkout is complete and accurate, including:
✔ Customer name
✔ Email address
✔ Shipping address
✔ Billing information
✔ Selected product options and quantities
Incorrect information may cause processing or delivery delays.
If you notice an error after placing your order, contact:
as soon as possible.
🔄 9. Changes & Cancellations
If you need to change or cancel an order, please contact us before processing or shipment begins.
Once an order has entered fulfillment or has been shipped, we may no longer be able to make changes.
Cancellation and refund eligibility will be handled according to our Return & Refund Policy.
↩️ 10. Returns & Refunds
Eligible returns and refunds are handled according to our published Return & Refund Policy.
Before returning any product:
Please contact customer service first.
Do not send products directly to a manufacturer or warehouse without receiving the appropriate return instructions.
⚙️ 11. Product Compatibility & Local Requirements
Certain products may have different specifications, instructions, labeling, or compatibility requirements depending on the destination country.
Before using a product, customers should follow the instructions and safety information supplied with that product.
For products requiring electrical power or other country-specific compatibility, please review the applicable product specifications before use.
🔒 12. Privacy & Order Information
Information provided while purchasing products is handled according to our Privacy Policy.
This may include information necessary to:
✔ Process payments
✔ Fulfill orders
✔ Arrange shipping
✔ Provide customer service
✔ Prevent fraudulent transactions
🔄 13. Updates to Purchase Terms
These Terms of Purchase may be updated periodically to reflect changes in our products, services, store operations, or applicable requirements.
The latest version published on our website will apply to future purchases, subject to applicable law.
💬 Need Help With an Order?
For questions regarding products, purchases, payment, shipping, returns, or cancellations, please contact:
Store operated by:
Xiangyang Youju Network Technology Co., Ltd.
🌿 Ivorenae™
Practical kitchen essentials for warmer, simpler everyday living.
Shopify allows merchants to publish store policies such as Terms of Service, refund, privacy, and shipping policies, but also advises merchants to tailor policies to their own business and applicable legal requirements.