Shipping Policy
📦 Shipping Policy
🏢 Store & Support Information
Store operated by:
Xiangyang Youju Network Technology Co., Ltd.
Customer Service Email:
service@ivorenae.com
At Ivorenae™, we aim to make shipping clear and easy to understand. Please review the information below before placing your order.
🚚 Order Processing
Most orders are prepared and shipped within 7 business days after your order is placed.
Business days: Monday–Friday, excluding public holidays.
Orders placed on weekends will begin processing on the next business day.
📅 Estimated Delivery Time
After your order has shipped, estimated delivery is typically:
10–20 business days
Actual delivery times may vary depending on:
✔ Destination
✔ Carrier availability
✔ Customs clearance or inspection
✔ Local transportation conditions
✔ Holidays or unexpected carrier delays
📍 Track Your Order
Once your package ships, you will receive a Shipping Confirmation Email containing your tracking number.
You can use your tracking number through 17TRACK or the applicable carrier tracking service to follow your shipment.
💰 Shipping Cost
A flat shipping fee of:
$5.99 USD per order
applies to supported international destinations unless otherwise stated during checkout.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
🌎 Where We Ship
We currently offer shipping to many destinations worldwide.
If your location cannot be serviced by our logistics partners, our support team will contact you regarding available options or necessary changes to your order.
For destination questions:
✏️ Need to Change Your Shipping Address?
Please contact us as soon as possible after placing your order.
Address changes must be requested before 11:00 PM PDT on the same day the order is placed.
Once an order has entered processing or has been shipped, we may no longer be able to update the delivery address.
🏠 Shipping to a Different Address
Yes. Your shipping address may be different from your billing address.
Please make sure all delivery information is accurate before completing checkout.
🕘 Shipping Schedule
Orders are processed and shipped during regular business days.
✔ Monday – Friday: Processing available
✖ Weekends & public holidays: No regular processing
Orders placed on Saturday or Sunday will normally begin processing on the following business day.
💬 Questions About Your Shipment?
For help with tracking, shipping addresses, delivery status, or destination availability, contact:
Ivorenae™ — Thoughtful essentials, delivered with care.